Privacy Policy

1. Introduction

Welcome to GenMinded. GenMinded is an AI-powered business automation platform designed to help businesses automate customer conversations, social media activities, content creation, product and order workflows, and related business operations.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you when using genminded.com and GenMinded services.

2. Information We Collect

2.1 Account Information

When you create a GenMinded account, we may collect your name or business name, email address, phone number when provided, login/authentication information, and other information you choose to add to your account.

2.2 Business Information

You may provide information about your business, products, services, offers, customers, communication preferences, and social media content in order to use GenMinded's automation features.

2.3 Connected Platforms

If you connect Facebook, Instagram, Messenger, or another third-party platform, GenMinded may receive information that the platform makes available according to your authorization and the permissions you grant. Depending on the features used, this may include Page information, messages, posts, comments, media, account identifiers, and other information required for the requested automation.

2.4 Technical Information

We may automatically receive technical information such as IP address, browser type, device type, operating system, pages visited, approximate access time, and security or error information.

2.5 Communications

If you contact us by email, Messenger, WhatsApp, phone, or another support channel, we may retain information from that communication to respond to you and provide support.

3. How We Use Information

• Create and manage your GenMinded account
• Provide AI automation and social media features
• Generate captions, content, designs, replies, and other requested outputs
• Publish or schedule posts when you authorize those actions
• Provide customer communication automation
• Manage products, orders, credits, and account-related services
• Provide customer support
• Maintain, secure, troubleshoot, and improve our services
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Communicate important account and service notices
• Comply with applicable legal obligations

4. AI-Generated Content

GenMinded may process business information and other content you provide to generate captions, post ideas, designs, replies, or other AI-assisted outputs.

AI-generated content may not always be accurate or complete. You are responsible for reviewing content before using or publishing it when appropriate.

5. Cookies and Similar Technologies

GenMinded may use cookies, sessions, local storage, and similar technologies to keep users signed in, remember preferences, maintain security, understand website usage, and improve the service. Some cookies may be essential for website or account functionality. You can control cookies through your browser settings, although disabling certain cookies may affect functionality.

6. How We Share Information

We do not sell your personal information as a standalone data product. We may share or disclose information when reasonably necessary to operate GenMinded, provide requested services, protect users and the platform, or comply with legal obligations.

• Service providers: providers supporting hosting, infrastructure, security, communications, analytics, AI processing, or technical operations.
• Connected platforms: services such as Facebook, Instagram, or Messenger when you connect and authorize them through GenMinded.
• Legal and security purposes: where disclosure is reasonably necessary to comply with applicable law, protect rights, or prevent fraud, abuse, or security threats.
• Business changes: information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable law.

7. Third-Party Services

GenMinded may integrate with or rely on third-party services. Those services may have their own privacy policies and terms. Your use of a third-party platform is also subject to that platform's rules. For example, if you connect a Meta platform, information handled by Meta is also governed by Meta's applicable policies and terms.

8. Data Security

We take reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and security records, resolve disputes, enforce agreements, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and why it was collected.

10. Your Choices and Rights

Depending on applicable law and your relationship with GenMinded, you may have rights concerning your personal information, including requesting access, correction, or deletion where legally applicable, disconnecting connected services, and asking questions about how your information is used.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

11. Account and Data Deletion

If you want to close your GenMinded account or request deletion of personal information, contact support@genminded.com. Some information may need to be retained where required by law, for security purposes, or for legitimate business recordkeeping.

12. Children's Privacy

GenMinded is intended for businesses and general users and is not directed to children. We do not knowingly request or collect personal information from children where prohibited by applicable law.

13. International Data Processing

Depending on the hosting, infrastructure, AI services, or other service providers used by GenMinded, information may be processed or stored in countries other than your own. Where applicable, we take reasonable steps to use appropriate safeguards for such processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When material changes are made, we may update the effective date shown at the top of this page. We encourage you to review this page periodically.

15. Contact Us